Customer Service Officer - Project Estimating
Multiple Positions Available | Permanent Full-Time
We are currently seeking motivated and customer-focused Customer Service Officers to join our growing team. These roles play a critical part in delivering exceptional service to our customers and internal team.
These roles operate in accordance with ISO9001 and ISO14001 management systems, supporting continuous improvement and environmental management across the business.
Key Responsibilities
- Preparing sales estimates based on project details and opportunities received from customers.
- Responsible for understanding project requirements and products so relative estimates can be drafted for customers.
- Liaising with internal departments including sales, technical services, and operations.
- Investigating and resolving issues promptly regarding quotations (product and price).
- Expanding your technical knowledge through in-house training
- Actively logging all customer interactions with the company's CRM platform.
- Support the sales team in any area of customer service when required.
- Adhering to the company Customer Satisfaction Policy and Quality Management System (where ISO 9001 certified).
- Working closely with Business Development Managers in providing detailed project quote submissions.
- Contribute to the efficacy and advancement of our QMS/EMS by upholding and promoting our quality and environmental policies in all job functions.
- Additional duties as required from time to time as per business requirements.
About You
- 3+ years' experience in or alongside estimating and quoting within the electrical industry or with a lighting Supplier/Wholesale space (preferred)
- Excellent verbal and written communication skills.
- Initiative and the ability to problem solve.
- The ability to work both autonomously and within a tight-knit team.
- Proficient in Microsoft Office-based programs.
- Exceptional time management skills.
- Be proactive and show Initiative.
What's on Offer
- Multiple opportunities across casual and permanent full-time roles
- Supportive team environment with strong systems and processes
- Opportunity to work closely with sales and business development leaders
- Ongoing training and development in products, systems, and processes
If you are a customer-focused professional who enjoys working in a fast-paced, team-oriented environment, we would love to hear from you.
If you would like to find out more, please click APPLY NOW or call Brigham on (07) 3089 4800.
Our Company
Established in 2001 and still privately owned, Frontline Human Resources has a legacy of creating opportunities for workers through recruitment, labour hire, and group training for apprentices. Australian owned and operated, FHR has branches across Victoria, New South Wales, South Australia, and Queensland. We work with a large network of employers, from local businesses to major household names.
Working with FHR
At FHR, we celebrate people who are proud to be different. We value Safety, Integrity, Diversity, Courage, and Passion. We stand by these values in the way we act, and the people we hire.
All employees are backed by our:
- Unwavering commitment to workplace safety
- National footprint and industry expertise
- Reliable back-office and high compliance.
We are an equal opportunity employer, committed to providing working environments that embrace and value diversity and inclusion.
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