Customer Service & Sales Support Coordinator

Sales Support & Estimating

12 Month Fixed-Term Contract | Maternity Leave Cover (Potential for Extension)

About the Company

Our client is a global leader within a specialised manufacturing and technical product space, operating across Australia, New Zealand, and the UK.

With a strong reputation for innovation, quality, and customer service, they continue to deliver industry-leading solutions supported by a collaborative and high-performing team.

About the Role

This is a hands-on, fast-paced role supporting both customers and the sales team.

You'll act as the link between customers, sales, and operations - managing orders, preparing quotes, coordinating deliveries, and ensuring a smooth process from enquiry through to fulfilment.

This role is ideal for someone who enjoys a mix of customer service, sales support, and coordination, with exposure to technical or electrical products.

This is a 12-month fixed-term contract covering maternity leave, with potential for extension depending on business needs.

What You'll Be Doing

• Responding to customer enquiries (phone & email)
• Preparing quotes and providing product information
• Processing and managing sales orders
• Coordinating delivery schedules and tracking backorders
• Liaising with internal teams and external stakeholders
• Supporting the sales team with day-to-day customer requests
• Maintaining CRM records (quotes, opportunities, projects)
• Assisting with sales and marketing collateral
• Providing solutions-based support to customers
• Supporting adherence to quality and environmental standards

About You

You're organised, proactive, and confident dealing with customers. You enjoy being busy, solving problems, and supporting a team to deliver results.

You'll bring:

• Experience in customer service, sales support, or order coordination
• Strong communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy
• Experience using CRM systems

Highly Regarded (Preferred)

• Experience within lighting, electrical, or safety product environments
• Exposure to technical products or construction-related industries
• Familiarity with ISO standards (e.g. ISO 9001 / ISO 14001)
• Confidence understanding and communicating product specifications

What's on Offer

• Competitive salary + benefits
• Early finish every second Friday
• 17.5% annual leave loading
• 4 additional wellbeing days per year
• Paid parental leave
• Ongoing training and development
• Supportive, team-focused environment

Apply Now

If you have experience working with technical, electrical, or lighting products, and enjoy supporting customers and sales teams in a fast-paced environment - we'd love to hear from you.