Service Advisor

Our Company

Established in 2001 and still privately owned, Frontline Human Resources has a legacy of creating opportunities for workers through recruitment, labour hire, and group training for apprentices. Australian owned and operated, FHR has branches across Victoria, New South Wales, South Australia, and Queensland. We work with a large network of employers, from local businesses to major household names.

Our Client

Are you ready to be part of a values-driven, privately-owned Australian company with over 90 years of experience? Would you like to earn above-award hourly rates, with overtime options, while maintaining a healthy work-life balance? Looking to grow your career with a company that offers exciting future opportunities?

Our client is seeking an enthusiastic Service Advisor to join their business. This role will suit a dedicated individual who is self-motivated and well-presented who enjoys working in a highly skilled, friendly professional team.

What you will be doing

Working full time Monday to Friday 8.30am to 5pm -with a Saturday roster, you will be the first point of contact for their customers, ensuring you are delivering and exceptional high level of customer service through accurate interpretation and prompt resolution for all repairs and maintenance with your professional and friendly personality.

Your main responsibilities

• Greet and assist customers in person or by phone to determine the customer's needs and vehicle data
• Document customer needs accurately via repair orders and define the scope and type of work required
• Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity
• Book appointments according to customer needs and workshop utilisation capacity
• Liaise with service technicians & follow up on customer vehicles during the course of the repair
• Quote, clarify method of payment and communicate to our customers any additional repairs where required
• Prepare and invoice customer jobs in an accurate and timely manner
• Handle and process warranty/contract maintenance claims
• Ensure customer service matters are dealt with promptly and efficiently
• Practice and promote company WHS policies and processes at all times
• Work Saturdays on a roster

You will need to have

• Year 12 or equivalent
• Trade qualification or demonstrated industry experience preferred
• Sound administrative & clerical skills and organisational skills
• Strong interpersonal, communication and attention to detail
• Ability to thrive in a fast-paced environment, to work autonomously and as a team
• Drivers Licence
• Full working rights in Australia

In return we will offer you

• Competitive hourly rate.
• All PPE uniform provided
• Exceptional employee benefits, health and life insurance discounts.
• Ongoing training and development opportunities and an opportunity to build a success long term career
• Stable employment working with the best in the business

At FHR, we celebrate people who are proud to be different. We value Safety, Integrity, Diversity, Courage, and Passion. We stand by these values in the way we act, and the people we hire.
We are an equal opportunity employer, committed to providing working environments that embrace and value diversity and inclusion.
This role requires full Australian working rights.

For further information please contact Darren via [email protected]

We thank all applicants for their interest, however only shortlisted candidates will be contacted.