Customer Service Assistant / Administrator

Northern Suburbs | $35.30 per hour | Monday-Friday | Immediate Start

Are you a confident, friendly and professional customer service superstar who enjoys being the first point of contact?

Frontline Human Resources is currently seeking a Customer Service Assistant / Administrator to join our client's busy and supportive team in Melbourne's Northern Suburbs.

This is a fantastic opportunity for someone who enjoys a mix of customer service, reception and administration, with consistent weekday hours and an immediate start available for the right candidate.

What's on Offer

• $35.30 per hour

• Monday to Thursday: 7:30am - 4:00pm

• Friday: 7:30am - 2:00pm - enjoy an early finish!

• Full-time casual opportunity

• Immediate start available

• Supportive and friendly team environment

• Varied customer service and administration duties

• No weekend work

The Role

As the first point of contact for customers, you will play an important role in creating a positive and professional experience while supporting the wider team with day-to-day administration.

Your responsibilities will include:

• Answering incoming calls and directing enquiries to the appropriate department

• Greeting and assisting customers in the showroom

• Handling and qualifying customer enquiries both face-to-face and over the phone

• Providing professional and friendly customer service

• Completing basic data entry, filing and general administration

• Supporting the wider team with day-to-day office requirements

• Maintaining a tidy and professional showroom and office environment

• Updating information and records within internal systems

Experience using Salesforce and/or Pronto will be highly regarded but is not essential.

About You

We would love to hear from you if you:

• Have previous customer service, reception or administration experience

• Are confident communicating with customers both in person and over the phone

• Have a professional, friendly and approachable manner

• Possess strong communication and interpersonal skills

• Are organised with good attention to detail

• Are comfortable working in a busy, customer-facing environment

• Have basic computer and data entry skills

• Are reliable and punctual

• Are available to commence immediately or at short notice

About Frontline Human Resources

Frontline Human Resources (FHR) has been connecting people with employment opportunities since 2001, helping thousands of candidates secure work across Australia.

Our recruitment specialists support a broad range of industries including transport and logistics, warehousing, civil infrastructure, operations, maintenance, construction, manufacturing and healthcare.

Apply now to be considered for this opportunity, or visit our careers page to view our other available positions.

Thank you for considering an opportunity with FHR. Candidates who successfully progress to the next stage will be contacted directly, while all other applicants will be notified by email regarding the outcome of their application.

All applicants must have the right to work in Australia and be willing to undertake a criminal history check, pre-employment medical and/or drug and alcohol testing where required.

Frontline Human Resources is committed to equal employment opportunity and values diversity in the workplace. We encourage applications from people of all backgrounds.